Last updated: February 2025
Thank you for choosing VikiIPTV.com. We value your satisfaction and aim to deliver the highest quality IPTV service. Please review our Refund and Returns Policy carefully before making any purchase.
1. Digital Services Only
All services sold on VikiIPTV.com are digital products (IPTV subscriptions and access credentials). There are no physical items shipped.
2. No Refund Policy – Standard
Due to the intangible nature of our services, we do not offer refunds once the IPTV subscription is activated and credentials have been delivered.
However, exceptions may apply under the following conditions:
- You did not receive your login credentials within 24 hours of payment.
- The service was completely non-functional (and not due to user-side issues like poor internet or incompatible device).
If you believe you are eligible, you must contact us within 3 days of purchase at support@vikiiptv.com
3. Trial Period
We strongly recommend using our trial service (if available) before purchasing a full subscription. This helps ensure compatibility with your device and internet speed.
4. Subscription Issues
If you experience technical problems:
- Contact our support team via support@vikiiptv.com
- Provide a detailed description of the issue, including screenshots or video if possible.
- We will work with you to resolve the issue, and in rare cases, may offer partial or full credit toward future service at our discretion.
5. Unauthorized Use or Sharing
Subscriptions are for individual use only. If we detect sharing or misuse, we may terminate your access without refund.
6. Chargebacks
Filing a chargeback without contacting us first may result in a permanent ban from our platform. Please reach out to us—we are happy to assist.
Contact Us
If you have any questions or concerns regarding this policy, please contact us at:
📧 Email: support@vikiiptv.com
🌐 Website: www.vikiiptv.com
